About Us All contract customers please refer to relevant contract documentation for your terms and conditions.

This web site is owned and operated by TW Engineering Co Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
TW Engineering Co Ltd
Angular House, Eagle Road, Quarry Hill Industrial Park, Ilkeston, Derbyshire. DE7 4RB United Kingdom
Phone: 0115 932 3223
Fax: 0115 930 6221
Email: sales [at] tweng [dot] co [dot] uk
GB 117 3131 10


Company number: 673817
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You need to be 18 or over to buy knives from us and by purchasing any knife from twtools.co.uk you are confiming you are aged 18 or over.

Please note that the photos shown on the website may vary slightly from those sent out. However they will still be fit for purpose. For example if an insulated tool is purchased we may send one from a different manufacturer but it will still be able to do the same job and have the same saftey testing. If it is necessary to buy exactly what the website photo shows then please tell us beforehand and we will try to send out the desired item.
Shipping And Handling See 'Delivery Schedule' below for more information. Additional carriage charges will be requested for payments outside the UK.
Delivery Schedule We try to deliver your order right away for stock items. We will normally send your order to you in 2-3 business days. International orders are generally received in under 7-10 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All of our products come with a 12 month guarantee against manufacturers defects.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 932 3223 (International +44 0115 932 3223) or fax us on 0115 930 6221 or write to us at Angular House, Eagle Road, Quarry Hill Industrial Park, Ilkeston, Derbyshire. DE7 4RB United Kingdom
Privacy Policy TW Engineering Co Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Twtools.co.uk will not accept returns unless prior authorisation has been approved and a returns number issued. To obtain an authorisation for a return please contact us on 0115 932 3223. The returns number must be clearly identified on any internal paperwork when the goods are returned. We regret that we cannot accept cancellations of contracts for the purchase of consumable products (batteries etc) where the item has been unsealed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

We offer a take back service for batteries and accumulators purchased from TW Tools. Returns must be accompanied by an invoice for proof of purchase. We only accept those items purchased from TW.

Stanley Tape Measure Offer terms and conditions.
Offer is only available while stocks last.
To qualify for the free tape measure £20.01 or more needs to be spent in one transaction. This amount includes any VAT and carriage.
Only one tape measure per person and only one tape measure per household.
TW Engineering Co Ltd and twtools.co.uk have the right to withdraw or amend the offer at their discretion.